Support

We’re here to help with Split Guru.

Common questions

I didn’t get my sign-in code

The six-digit code comes in a text message (SMS) from Split Guru to the number you typed. Check the number, make sure it is a mobile number that can get texts, and give the message a minute; then ask for a new code in the app. If you once replied STOP to our texts, reply START to get them again. The SMS Terms say more about these texts.

Where are my bills?

Bills are saved only on your iPhone. Signing in on another iPhone brings back your name and your chats, not your bills, and deleting the app deletes them.

The receipt was read wrong

On Check the bill you can fix any item, price or total before anyone picks what they had. While Share scans to improve reading is on in You → Privacy and Security, the receipts you scan help us read the next ones better.

Friends nearby don’t show up

Keep Wi-Fi and Bluetooth on, and allow Split Guru in Settings → Privacy & Security → Local Network.

Report or block someone

Touch and hold a message and choose Report. On someone’s page you can report or block them. You won’t see a blocked person’s messages, and they aren’t told. We look at every report within a day; content that breaks our terms is removed, and whoever sent it loses their account.

Turn off AI reading or scan sharing

Both are in You → Privacy and Security, and both are on unless you turn them off. AI reading covers checking prices against receipt photos too. The Privacy Policy explains what each one sends.

Delete your account

Go to You → Privacy and Security → Delete Account. It can’t be undone. Your hosted message content, chat photos and shared scans are removed; other phones receive message removals when they sync. Bills on your iPhone stay on it. If deletion is still pending, retry in the app. Contact us to check the cleanup of exported receipt copies. The Privacy Policyexplains the limits for offline copies and backups.

Privacy requests and future purchases

Your Privacy Choices explains how to withdraw optional permissions or ask for access, correction or deletion. There are no paid plans to manage today. If subscriptions are introduced, the subscription terms explain billing, cancellation and refunds; deleting an app or account does not cancel an Apple-billed subscription.